At Geedup Clothing, every drop is made in limited numbers, so we get it — sometimes you need to change a size or something’s not quite right. Here’s exactly how returns and refunds work.

Change of Mind Returns

We accept change of mind returns on full-priced items within 14 days of delivery, provided the item is:

  • Unworn, unwashed, and in original condition
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

Change of mind returns are eligible for a store credit or exchange. Return shipping costs for change of mind returns are the customer’s responsibility.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or isn’t what you ordered, we’ll fix it — that’s on us. Under the Australian Consumer Law, you’re entitled to a repair, replacement, or refund where a product has a genuine manufacturing fault. Contact us within 7 days of receiving your order with your order number and photos of the fault, and we’ll sort out a replacement, exchange, or full refund, including return shipping costs.

Sale & Drop Items

Due to the limited nature of our drops:

  • Items purchased during a drop release are eligible for exchange or store credit only, unless faulty
  • Final sale / clearance items are not eligible for change of mind returns or exchange, unless faulty
  • We’re unable to offer size exchanges once a drop has sold out, as stock is not restocked

How to Start a Return

  1. Email us at [email protected] with your order number and reason for return
  2. We’ll confirm eligibility and provide return instructions
  3. Post the item back to us in its original condition
  4. Once received and inspected, we’ll process your store credit, exchange, or refund within 5–7 business days

Refund Method

Approved refunds are returned to your original payment method. Store credit is issued via email and does not expire. Please allow up to 10 business days for refunds to reflect, depending on your bank or payment provider.

Shipping Costs

Original shipping costs are non-refundable, except where the return is due to a fault or error on our part. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

Questions?

If you’re unsure whether your item qualifies for a return, reach out before sending anything back:

Email: [email protected] Geedup Clothing — Western Sydney, Australia

This policy is provided in addition to your rights under the Australian Consumer Law, which cannot be excluded.